Privacy Policy

Privacy Policy

WHO ARE WE?

Veronika Group is a property management company that manages multiple properties across Croatia. Brand Veronika Group is owned and managed by:

Veronika Apartmani j.d.o.o. 
Ulica Matka Baštijana 23 
10 000 Zagreb 
Croatia 
Registration number: 07405703250 
+385 91 31 777 33 
gdpr@veronika.group

For more information on us, please visit the "About Us" section of the website.

 

WHAT IS COVERED WITH THIS POLICY?

This privacy policy explains how we use any personal information we collect about you when you use our website.

 

WHAT INFORMATION DO WE COLLECT?

We collect information about you when you sign up to use our user exclusive services, when you make a booking in one of our properties, contact us using a website form or when you voluntarily complete our customer surveys, provide feedback, leave a review, and participate in a competition organized by us. Website usage information is collected using cookies. You can find out more about cookies and how we use them by reading our Cookie Policy.

Data we collect include:

  • Name and surname
  • Email address
  • Check-in date
  • Check-out date
  • Number of persons
  • The content of your inquiry
  • Reservation number
  • Credit card type
  • Card holder's name and surname
  • Credit card number
  • Expiry date
  • Consents to use and process information in accordance with our Privacy Policy
  • Type of transport used to travel to the property
  • Your rating of our service; amenities and facilities; cleanliness; coziness; value for money; location; and WiFi
  • Information on meeting your expectations
  • Information on what you liked and disliked at the property as written by you in a review

Collected information, excluding credit card type, card holder's name, and surname, credit card number, and expiry date, will be retained indefinitely or until you contact us to delete them. Credit card type, card holder's name, and surname, credit card number, and expiry date will be deleted seven days after the check-out date or seven days after the check-in date in case the guest does not check in to the property.

 

HOW WILL WE USE THE INFORMATION PROVIDED?

We will use the information you willingly provide to us to process your reservation, process the payment needed to guarantee your booking, to manage your account, to process for statistical purposes as a way to improve our services and tailor them better to our guests' needs. We may also, if you explicitly agree, send you emails about services, products, and discounts that we think may interest you. In every form that you submit to us is an explanation for what will your data be used.

We use information collected from your visits to our website to improve the experience and personalize your repeated visits to our website.

Veronika Group will not share your personal information with third parties for any purpose including, but not limited to, marketing, research, and profit. Veronika Group employees are the only ones that have access to your personal information.

 

WILL WE USE YOUR DATA FOR MARKETING PURPOSE?

If you have agreed by signing up, we can send you marketing emails with services, promotions, and deals that we think will interest you. If you made a reservation with us, this does not mean that you will receive marketing emails from us. You will need to explicitly agree that you want to receive marketing emails from us in order for us to even consider sending them to you.

In our marketing emails, we may use your emails address, name, and surname in order to further personalize the email for you. We will use only the information that you have explicitly provided to us for this reason. We will not connect your personal information from other parts of our website, like a previous reservation or an inquiry, with the information you have provided to us for marketing purposes.

We will not use your personal data or website usage habits in order to personalize advertisements displayed on this website. We do not use third-party advertisement solutions to target you with advertisements based on your personal interest. We can display advertisements from our partners, but they will not use your personal information to personalize the experience or change their appearance.

If you have opted in to receive marketing emails, you can, at any time, opt-out by unsubscribing via a link in the footer of any marketing email we have sent to you or by emailing us at gdpr@veronika.group. You have the right at any time to stop us from contacting you for marketing purposes.

 

HOW CAN YOU ACCESS YOUR INFORMATION OR MAKE CORRECTIONS?

You have the right to request a copy of all the information that we hold about you. If you would like a copy of specific or all your personal information, email us at gdpr@veronika.group or send us a request to our mailing address:

Request for Personal Information

Veronika Apartmani j.d.o.o. 
Ulica Matka Baštijana 23 
10 000 Zagreb 
Croatia

We will provide you with the requested information free of charge.

Since we always want to make sure your information is accurate and up to date, you may ask us to correct or remove information you think is inaccurate. You can send us these requests via email or mail the same way you would request a copy of your information.

 

HOW DO WE USE COOKIES?

Veronika Group uses cookies for a variety of reasons. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to the website. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

More information on our usage of cookies as well as their definition can be found in our Cookie Policy.

 

OTHER WEBSITES

Our website may contain links to other websites outside of Veronika Group. This privacy policy only applies to Veronika Group websites, including this one. When you link to other websites, we suggest you read their privacy policy.

 

CHANGES TO OUR PRIVACY POLICY

We constantly keep our Privacy Policy up to date and make sure it complies with the most current regulations. This Privacy Policy is subject to change without prior notice. However, we will notify you of any major changes in the way we process and use your personal information.

 

Email: gdpr@veronika.group
Telefon: +385 91 31 777 33

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